Turn technical experts into service leaders
Live and on-demand Service Manager Training for the copier, imaging, and MSP industries — built on leadership, mentoring, and the service metrics that actually move the needle. Every track includes the AI Course for Service Managers.
Trusted by service teams at copier, print & MSP dealers across North America
- DEX Imaging
- CopyPro
- Wizix Technology Group
- Liberty Business Systems
- Dove Print Solutions
- Document Solutions
- Rhyme
- Wisconsin Document Imaging
- Bagwell Document Solutions
- Managed Solutions Group
Your best technician just became a manager. Now what?
Most service managers are promoted from the field for being great at the technical work — then handed a department with no roadmap for leading people, setting expectations, or reading the numbers. As one graduate put it: you're handed the keys to a new vehicle but never taught how to drive it.
That's exactly the gap this training closes — practical leadership and service-management skills, built for the copier, imaging, and MSP world, taught by someone who's done the job.
- By the end, you'll be able to:
- Lead and mentor a team — not just fix the next problem.
- Set clear expectations and coach your technicians to the metrics that matter.
- Read your service data and pull the right numbers to spot trends early.
- Understand how the service department drives the whole dealership.
- Step into management with proven frameworks instead of guesswork.
Same curriculum. Live or on your own time.
Every track includes the AI Course for Service Managers — practical AI skills for the modern service desk.
Live Service Manager Training
Learn alongside peers in a guided, cohort-based program — live discussion, breakout groups, and direct access to Ken throughout.
Learn more → Self-paced · videoOn-Demand Service Manager Training
The same curriculum on your own schedule. Start anytime and revisit the material whenever you need it.
Learn more →Service leaders on what changed
“That course really blew me out of the water. The impact on Richie was huge — and on our whole dealership.”
Debra Dennis Vice President of Operations, CopyPro, Inc.
“Through the class I started implementing the processes we talked about — and just before graduation they asked me to take over service for the entire company. That's been a game changer for my career.”
Shawn Skinner Service Manager, Document Solutions, Inc.
“I'm a 25-year Army veteran hired as a service manager. I jumped on every course you offered — I want to be the best service manager I can be.”
Jeremiah Sheppard GM of Technical Services, Dove Print Solutions
Coaching for leaders who want to go further
The training is the foundation. When a dealer wants hands-on help applying it — building processes, coaching a leadership team, or working through a specific operational challenge — Ken Edmonds works directly with companies one-on-one.
Talk to Ken about coaching →Ready to build a stronger service department?
Book a quick call and we'll help you pick the right track for your team.
Book a call